TERMS OF SERVICE
By ordering through www.denissmith.com.au you are agreeing to accept the following conditions, under which we provide all our content and services. Please take a moment to read and understand them before you use our site.
Pricing and Payment
All prices on the Denis Smith website are quoted in Australian Dollars (AUD), exclude GST, and are subject to change without notice.
Postage and handling charges are calculated at time of checkout through the online shopping cart. Please note that GST will be added to your order total if you are located within Australia.
Secure Payments With Stripe
Denis Smith Photography accepts secure online payments via Stripe. We also accept Visa or MasterCard payments. Credit card purchases are handled via the Stripe payment system to ensure safe and secure payment. Stripe helps protect your credit card information with industry-leading security and fraud prevention systems.
Please note - you are NOT required to have or create a Stripe account to pay with credit card. Denis Smith Photography does not store your credit card details.
Postage and Delivery
Denis Smith is based in Adelaide, South Australia. We take great care to send your purchase to you as safely and quickly as possible. Postage and handling charges are additional to the product price and is calculated upon receipt of order through the online checkout.
All products are sent through Australia Post or Trans Direct Delivery Solutions. In general on receipt of your order and payment, we will endeavor to supply you with your purchase within 2 weeks. Purchases made from outside Australia should expect a longer delivery time. We reserve the right to contact you to verify payment, delivery or other Customer details. We also reserve the right to cancel an order (and refund any payments made).
Where inaccurate or incomplete details are provided and additional delivery costs are incurred, you will be liable to pay these costs. We are not liable for any damage whatsoever caused by third parties as we take great care in packaging your products to reach you in perfect condition.
Denis Smith reserves the right to withhold delivery to any particular place or location at our sole discretion. We reserve the right not to sell to any prospective customer at our sole discretion.
Return and Exchange Policy
We do have thorough quality control process in place during our manufacturing process, however if you do receive a faulty product please contact Denis Smith Photography by email within 5 days of receipt of the item(s) to discuss the fault and attach photos of the fault if possible. The product will be replaced at our discretion and we will reimburse return postage costs. In the event that an exact replacement is not available, a credit or refund will be issued after you return the product to us.
Denis Smith Photography provides this service so that our customers can feel completely confident in purchasing products through the online shop – we want you to be as happy and thrilled with your purchase and are open to discuss any problems you may have! Please ensure you watch all product tutorials prior to using your light painting tools. Our informative tutorials show you how to care for and correctly use our range of light painting tools to ensure many hours of operation.
Artwork Descriptions and Colour Representation
All artworks for sale in the Denis Smith Photography online store are described and photographed as accurately as possible, however we cannot guarantee that all product descriptions are current and error free.
Please note that due to the different settings in monitors the colours of artworks might vary slightly from what you see on your computer screen. If you are trying to match a specific colour or need any further clarification, please contact us before ordering.
Limited Edition Prints and Commissions
Our Limited Edition prints are unique and are created in a limited run of 20 in each size. If you have a special request please let us know and we will endeavor to find you the perfect artwork! Denis is more than happy to create special pieces by commission, so please do not hesitate to contact us – we would love to hear from you!
Custom Print Orders
If you can't find your favourite image available in our online shop, then simply use the 'Custom Print Order' section to specify the print you would like to buy. Visit Denis Smith's Flickr page for the most up-to-date image collection, find an image and use the image title to describe your preference. We will then contact you to verify your image selection. Of course the custom order option is not only limited to the Ball of Light range.
All of the artworks, designs, logos, text and photographs on our website are protected by copyright, owned by Denis Smith, and may not be used without permission. The content must not be reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way without the authorisation of Denis Smith Photography.